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Setup guides

Common questions

The basics

What does TiltCall actually do?

You set your trading rules while you're calm, like a daily loss limit or "stop after 3 losses in a row". TiltCall watches your trades. When you get close to a rule it gives you a heads-up, and when you break one it steps in: a text, a call from Vega (our AI coach), or a call or text to a friend you picked.

Does TiltCall place or close trades for me?

No. TiltCall never opens, closes or changes your positions. On Elite, Teams and Enterprise you can switch on trade blocking for MetaTrader 5, which stops new entries while your rules are locked. It's off until you turn it on, and it never touches trades that are already open.

Can TiltCall see my broker password or move money?

No. Every connection is read-only. You never give us your broker password, and TiltCall can't withdraw, deposit or move funds.

Who is Vega?

Vega is TiltCall's AI voice coach. If you allow it, Vega calls you when you break a rule and talks you down, usually for a minute or two. Calls are short on purpose. You can turn Vega off anytime on the Partners page.

Is this financial advice?

No. TiltCall helps you stick to rules you chose yourself. It doesn't tell you what to trade. Trading is risky and you can lose money even when you follow your rules.

Alerts and calls

What's the difference between a heads-up and a rule break?

A heads-up means you're close, for example 75% of your daily loss limit. A rule break means you went past it. Heads-ups come to you only. Rule breaks can also reach Vega or your partner, depending on your settings.

What happens when my rules lock?

Some rules, like a daily loss limit, lock your rules until your next trading day. While locked you can't loosen them or delete them, so you can't talk yourself out of them in the moment. You can always make rules stricter. If you trade anyway, TiltCall lets your partner know.

Why did I get an email instead of a text?

Text alerts are being switched on for each phone carrier, which takes a little while for every new texting service. Until then we email your alerts (and send a notification if you turned that on), so you never miss one. You'll see texts start automatically once they're live.

Will TiltCall call me in the middle of the night?

Only if you say so. Calls and texts between 9 PM and 8 AM in your time zone are held unless you turned on night calls. Your partner sets their own quiet hours too.

How do I stop texts?

Reply STOP to any TiltCall text. Reply START to turn them back on, or HELP for help. Partners can do the same.

Accountability partners

What does my partner see?

Only what you allow. By default they hear that you broke a rule and which one. You can choose whether they also see trade details. They never see your account balance or log in to anything.

Does my partner need an app or account?

No. They get one invite text and reply YES to agree. After that they only hear from TiltCall when you break a rule, with daily caps so it never turns into spam (up to 8 texts and 3 calls a day).

My partner didn't get the invite. What now?

Check their number on the Partners page. If it's wrong, remove them and add them again with the right number. If it's still stuck, contact us and we'll look at it.

Plans and billing

How does the free trial work?

Every plan (Starter, Pro, Elite and Teams, monthly or annual) starts with a 7-day free trial. We ask for a card up front and charge it on day 8 unless you cancel, so there's no gap when the trial ends. We email you the day before it ends, and you can cancel in two taps on the Billing page.

What do the plans cost?

Starter is $15 a month or $144 a year and includes 30 Vega minutes a month. Pro is $29 a month with 90 minutes and 300 alerts, or $279 a year with a fair-use cap of 20 minutes and 120 alerts a month. Elite is $59 a month with 240 minutes and 1,000 alerts, or $569 a year with a fair-use cap of 60 minutes and 300 alerts a month; both include opt-in trade blocking (blocks new trades). Teams is $25 per seat a month. Enterprise is custom.

What happens if I run out of Vega minutes?

On Starter you can turn on extra minutes at $0.20 each, capped at 120 extra minutes a month so you're never surprised. On other plans Vega pauses until next month and your texts keep working.

Can I get a refund?

See our refund policy. If something went wrong, contact us and a real person will sort it out.

Privacy and data

What data does TiltCall keep?

Your trades (symbol, size, time, result) so your rules can work, your settings, and logs of alerts we sent. We don't sell your data. Want everything deleted? Send us a message from Help and we'll delete your account and data.

Does the shareable streak card show my profits?

Never. The streak card and weekly recap show discipline only: days within your rules, rule breaks and your streak. No dollar amounts.

Still stuck?

Send us a note and a real person will help.

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