™This policy explains what Passive Global Inc ("TiltCall", "we"), the Florida corporation that makes TiltCall, collects, why, and the choices you have. It covers traders who use TiltCall, the accountability partners they invite, and visitors to our websites.
What we collect
From traders
- Name, email, mobile number and time zone.
- Billing details. Your card is handled by our payment processor (Stripe). We only keep a reference to it.
- Trading data from the platforms you connect: account label, symbol, side, size, price, time, profit and loss, rules, rule breaks and your discipline stats.
- Connection keys we create for you (never your broker password).
- Vega calls: audio, recordings (unless you turn them off), transcripts, journal notes and the 1 to 10 tilt check-ins you choose to give.
- Device, browser and IP address for security.
From partners
- Name, mobile number, the hours they want to hear from us, and records of their YES and STOP replies.
From website visitors
- Basic, privacy-friendly page analytics (no ad tracking) and anything you type into a form, like a waitlist or support request.
How we use it
To run alerts, calls, trade blocking, your journal and weekly reports; to keep accounts secure; to bill you; to answer support requests; and to improve TiltCall using aggregated or de-identified data. We only send marketing if you separately agree.
Who we share it with
- Partners you choose, and only the details you choose to share with them.
- Service providers that help us run TiltCall (hosting, database, phone and SMS, AI speech and language models, email, payments, analytics), under contracts that limit how they use your data.
- Your firm, if you join TiltCall through a Teams or Enterprise account.
- When the law requires it, or as part of a merger or sale of the business.
We do not sell your personal information or use it for targeted ads. Mobile numbers and SMS opt-in data are never shared with third parties for their marketing.
AI
Vega uses third-party AI models to talk with you. We don't use your calls to train our own models unless you opt in. We don't create voiceprints.
How long we keep it
- Call recordings: [90 days] unless you save them to your journal.
- Trade data: while your account is open, then [__ days].
- Consent and opt-out records: at least [4 to 5 years], as the law requires.
- After you delete your account, we purge your data within [30 to 90] days, except records we must keep.
Security
Encryption in transit and at rest, scoped keys, least-privilege access, logging and an incident response plan. If a breach affects you, we'll tell you as the law requires.
Your choices and rights
You can access, correct, export or delete your data, turn off call recording, stop marketing, and withdraw consent to calls and texts (reply STOP). Depending on where you live, you may have more rights. Email privacy@tiltcall.com and we'll respond within the time the law requires.
Partners
A partner can text STOP at any time, ask what we hold about them, or ask us to delete their number.
Children
TiltCall is not for anyone under 18.
Where we store data
TiltCall is hosted in the United States.
Changes and contact
We'll post changes here and tell you about material ones. Questions: privacy@tiltcall.com. Passive Global Inc, Orlando, Florida. [Full mailing address pending.]